Privacy Statement

Welcome to VillaSpin's Privacy Policy. This page explains how we collect, use, store and protect the information you provide when you use our services. We take user privacy seriously and aim to be clear about the data we handle and the choices available to you.

Types of data we collect

We collect information that is necessary to operate the site and provide our services. This includes data you give us directly, data generated through use of the service, and information from third-party providers needed to process payments or verify identity.

Personal data

Personal data may include your name, email address, phone number, date of birth, postal address and identity documents when identity verification (KYC) is required. We use this information to create and manage your account, verify your identity and help prevent fraud.

Technical data

Technical data covers information about the device and browser you use, IP address, operating system, device identifiers, and diagnostic information. We use this data to keep the platform secure, optimise performance and provide a smooth mobile and desktop experience.

Transactional data

Transactional data includes deposit and withdrawal history, payment method details, bet and game activity and promotional redemptions. We process this information to handle financial transactions, resolve disputes and present your account history.

How we use your information

We use collected data to deliver the service, process payments, perform identity checks, detect and prevent fraud, improve the site, and respond to support requests. We may also use data for customer service, troubleshooting and administering promotions where you have opted in.

Data protection practices

We implement reasonable technical and organisational measures to protect personal data, including encryption for sensitive transmissions, access controls and secure storage. Only authorised personnel and selected service providers have access to personal data for legitimate business purposes.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse site usage and personalise content. You can manage cookie preferences through your browser settings or the site controls where available. Tracking helps us monitor performance and detect abuse.

User rights

You have choices about how we use your data. These typically include the right to access, correct or delete personal information, restrict processing and withdraw consent where applicable. To exercise a right, please log in to your account or contact our privacy team.

Access, correction and deletion

You can review and update certain account details in your profile. For other requests, contact [email protected] and include enough information for us to identify your account. We will respond to legitimate requests and provide guidance on account closure or data exports where feasible.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud-prevention partners, analytics providers and other service providers who act on our behalf. We require these partners to protect your information and use it only for the services they provide.

Privacy policy updates

We may update this policy from time to time. When changes are made we will post the revised policy here. Please check back regularly to stay informed about how Villa Spin handles your personal information.